Chanthanong Devin Vasavong

Student at Rochester Institute of Technology pursuing a BS in Computer Engineering Technology

👀 open to summer internships

skills

proficient or above

javascript, c++
mongodb

education

Gates Chili High School

09/19 - 06/22

Rochester, NY
Rochester Institute of Technology

08/22 - 05/27

Rochester, NY
- Expected Bachelors of Science in Computer Engineering Technology
- Courses: Computational Problem Solving I, Fundamentals of Engineering, Calculus A, Communications, Psychology

experience

Customer Service Representative

02/21 - Present

Wegmans - Rochester, NY
- Adhered to using group communication to resolve customer issues and maintain high levels of customer satisfaction
- Successfully resolved customer dissatisfaction, resulting in a 95% average call completion rate and a 10% increase in customer satisfaction rating
- Processed orders, answered customer inquiries, and handled returns and exchanges efficiently and effectively
- Updated customer profiles and maintained accurate records of customer interactions

projects

Weather API
- Developed an API using express.js
- Implemented data return in specified United States Postal Code
- Tested and debugged the API to ensure data accuracy
Marshmallow Launcher

RIT - Rochester, NY
- Planned and constructed designs for finalized prototype
- Utilized group communication amongst group members